Question 1

Where is my data stored?

Accepted Answer

Your data is stored in encrypted, region-specific data centers. For MENA customers, we use data centers located in the Middle East and North Africa to ensure low latency and compliance with local data residency laws.

Question 2

Do you share data with third parties?

Accepted Answer

No. We never sell or share your data with third parties. Your telemetry, device configurations, and user information are strictly private and only accessible to your authorized team members.

Question 3

How is my data encrypted?

Accepted Answer

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. API keys and secrets are stored using industry-standard vault-based key management.

Question 4

What authentication methods are supported?

Accepted Answer

We support email/password authentication, API token-based access for devices, and X.509 certificate authentication for enterprise deployments. Role-based access control (RBAC) is available on all plans.

Question 5

Can I restrict access by IP or region?

Accepted Answer

Yes. Enterprise plans include IP allowlisting and geo-restriction policies. You can configure access rules to limit platform usage to specific IP ranges or geographic regions.

Question 6

What happens if I lose my credentials?

Accepted Answer

You can reset your password via email at any time. For device credentials, administrators can regenerate API keys and secrets from the dashboard without data loss.

Question 7

What is multi-tenancy?

Accepted Answer

Multi-tenancy lets you create isolated environments (domains) within a single i2t Network account. Each domain has its own devices, users, dashboards, and rules — perfect for managing multiple clients or locations.

Question 8

Are tenant environments fully isolated?

Accepted Answer

Yes. Each tenant domain is fully isolated at the data level. Devices, channels, users, and telemetry data cannot cross domain boundaries unless explicitly shared by an administrator.

Question 9

What are credits and how are they consumed?

Accepted Answer

Credits are the usage unit for i2t Network. Each API call, message ingestion, rule execution, and dashboard query consumes credits. Your plan includes a monthly credit allocation, and you can monitor usage in real time from the Billing page.

Question 10

Is i2t Network open source?

Accepted Answer

Yes. The core platform is open source under the Apache 2.0 license. You can inspect the code, contribute, and self-host it. Premium features like SCADA, white-labeling, and AI anomaly detection are available in commercial plans.

Question 11

Can I self-host the platform?

Accepted Answer

Absolutely. i2t Network supports Docker and Kubernetes deployments for on-premise hosting. Enterprise plans include deployment assistance, configuration support, and ongoing maintenance guidance.

Question 12

What is your uptime guarantee?

Accepted Answer

Professional and Enterprise plans include a 99.9% uptime SLA. Our infrastructure uses redundant, multi-zone deployments to minimize downtime.

Question 13

How do you handle outages?

Accepted Answer

We maintain a public status page with real-time incident updates. In the event of an outage, our on-call engineering team is alerted immediately. Post-incident reports are shared with affected Enterprise customers.

Question 14

Is disaster recovery included?

Accepted Answer

Enterprise plans include automated backups and disaster recovery. Data is replicated across multiple availability zones, and recovery point objectives (RPO) are under 1 hour.

Question 15

Can I upgrade or downgrade my plan anytime?

Accepted Answer

Yes. You can change your plan at any time from the Billing page. Upgrades take effect immediately, and downgrades apply at the end of your current billing cycle. No penalties or fees.

Question 16

Do you offer a free trial?

Accepted Answer

Yes. All paid plans come with a 14-day free trial. The Community plan is free forever with 10 devices and 50,000 monthly credits — no credit card required.

The IoT Platform Built for Scale

The Backbone of IoT

Powerful Features

Device Management

Data Visualization

Rule Engine

SCADA

Alarms & Alerts

Multi-Tenancy

Simple, Credit-Based Pricing

Community

Starter

Professional

Enterprise

Trusted by Industry Leaders

Frequently Asked Questions